FAQs

Yes, our bookings and scheduling team contact renters and organise all access and booking with them to take the workload away from Property Managers and Rental Providers.

Absolutely, we are fully integrated with PropertyMe and PropertyTree plus several other property management software applications.

SASS has one of the easiest and simple to use portals pin the industry. Better still we provide constant feedback and personal communication so that most Property Managers are so up to date that they rarely need to access our portal, but of course it is there as a backup just in case.

This is the best bit. All Heads of Department including Head of Electrical and Head of Plumbing are only a phone call away. You have mobile numbers for all our staff plus of course you can email at any time. Your Account Manager will be your first point of call but the team is always available.

Invoice is sent through once we have gone through to complete at least one of the safety checks. The reports and certificate of safety compliance will be issues at the same time.

If you have a managing agent, it gets all sent to them, and then they can send reports forth to you. Generally it is set up so the invoice is deducted from the rental income, unless you make other arrangements to pay it separately.

 I often say yes to these ones, so they would get the 10% multi owner discount which is off the ongoing annual fee. You would need to let admin team know so they can specifically apply the discount.

Pending tenant approval, we can get through within days (if it is a few properties or less, as we always have allowances in the weekly schedule

We require power and gas to be connected for services to be carried out, so if all is connected, then no problem at all.

Yes all gas appliances supplied by the owner in the house must be checked eg cook top, gas heaters, gas hot water unit. Even if you provided a GAS BBQ for your renters, this would also have to be checked.

This is 2, so will be charged as the multi gas rate.

Yes they so for the appliances that require them eg: Gas heater, gas cook top.

Generally we stagger the 2 appointments, as the electrician needs to switch the power off for parts of their tests and the gas plumber generally needs consistent power for some of their checks, but we can make the odd special arrangement to have them within the same time clock.

We have the electrician carry out the electrical safety and the smoke alarm checks, and the gas fitter conducts the gas safety checks.

The legislation states the services need to be carried out ‘as soon as practicable’ once a new renter moves in or the lease slips into a month by month arrangement, so there is no immediate urgency. Of course if there are any flagged maintenance issues with smoke alarms, gas or electrical, we can get the checks arranged for the coming days.

The electrician will service the smoke alarms ( change the battery, test for functionality, make sure clear of debris and dust, and if faulty or expired (they have 10year lifespan, they will change them over. They need to be replaced with like for like battery operated with battery and hardwired with hardwired).

They will also, check all electrical fittings, installations, appliances and test for functionality, exhaust fans, rangehood etc. They will perform some checks at the switchboard also, and test the power and lighting circuits, They inspect the power points and light switches also and if any are damaged, they will change them over within the visit. They will also replace faulty RCD switches in the switchboard d do fireproof caulking for any non-compliant gaps in the switchboard).

For anything further we will provide a quote to seek your approval. If it is very urgent it will be supplied in a quick turnaround via your property manager or directly through you, otherwise a quote will be supplied with the reports and invoice once that gets sent through from accounts department.

If I can have your email address, I will send you the sign up form and within the body of the email there is a tale you can fill in with the property info, including who your managing agent is. From there we will make contact with them to seek the tenant details and we can then proceed to set up the property in our system. If you self-manage, we would just request the tenant details for you and we can then proceed to book them in.

You pay for the services which are completed and if you wish to cease, all we need is an email and we will terminate the sign up