FAQs

Yes, our friendly Bookings and Scheduling team will contact Renters directly to organise access to the property, reducing the heavy workload of the Property Managers/Rental Providers.

Absolutely! Our platform integrates in real-time with leading property management software, helping keep your workflows perfectly synchronised. We currently support PropertyMe, PropertyTree, and a range of other property management applications, making it easy to maintain accurate, up-to-date information across your business.

SASS has a user-friendly portal, created based on feedback from our clients. It serves as a great resource for Property Managers to stay up to date with jobs and tasks.

Ask and you shall receive. Your dedicated Account Manager will be your primary point of contact, but all clients are also provided with the direct mobile numbers of our Technical Department Heads. This means you'll always have access to a senior team member who can assist with service, compliance, or technical queries when needed.

Invoices will be sent through after our team has completed at least one of the safety checks. In conjunction with the invoice, we will also include a report and a Certificate of Safety Compliance.

We will send the invoice to your Managing Agent. They can then forward the report and certificate to you for your records. Payment of said invoice is generally deducted from the rental payment unless other arrangements have been made.

Owners with four or more properties may be eligible for portfolio pricing discounts. Discount rates vary depending on the number of properties and services required. Please contact us directly for a tailored quote.

Depending on Renter availability, our team can often complete checks within just a few days. Timeframes may vary depending on the number of properties requiring assessment, but if your request is urgent, we will always do our absolute best to prioritise and expedite the process wherever possible.

As long as our team's schedule permits, and the property's power and gas services are connected, we can certainly accommodate this.

Yes. For compliance purposes, all gas appliances supplied by the Rental Provider must be checked. This includes, but is not limited to, gas cooktops, gas heaters, gas hot water systems, ducted heating units, gas BBQs, and any other gas appliances provided as part of the rental property. Ensuring all supplied gas appliances are inspected helps maintain compliance and, most importantly, supports the safety of Renters.

This would be considered as two appliances - gas cooktop and gas hot water unit.

Yes, we will perform these checks for any appliance that requires them, i.e. gas heaters, gas cooktops, etc.

Generally, we will need to book appointments at two different times, as the Electrician will often need to switch the power off to do their tests whereas the Gas Plumber will require consistent power to complete a number of their checks, but we will try our best to accommodate any special arrangements

Our team consists of licensed Electricians and Gas Plumbers who specialise in compliance inspections, ensuring every assessment is completed accurately, professionally, and in line with current regulations.

The legislation requires these services to be carried out as soon as practicable once a new Renter moves into the property, or when a fixed-term rental agreement has expired and transitioned to a periodic (month-to-month) tenancy. If any urgent maintenance or safety concerns relating to smoke alarms, gas, or electrical compliance are identified, we can typically arrange for the required checks to be completed within a few business days.

Our licensed Electricians will service the smoke alarms at the property by:

• Replacing batteries where required
• Cleaning and removing dust or debris
• Testing functionality and checking for faults

If a smoke alarm is found to be faulty, it will be replaced on a like-for-like basis. For example, a faulty battery-powered smoke alarm will be replaced with a new battery-powered unit, while a faulty hard-wired smoke alarm will be replaced with a new hard-wired unit.

As part of the electrical compliance check, our Electricians will also inspect:

• Electrical fittings and fixtures
• Electrical installations
• The functionality of supplied electrical appliances
• Exhaust fans
• Rangehoods
• Switchboards, including the replacement of faulty residual current devices (RCDs) and the application of fire-rated sealant to rectify non-compliant penetrations where required
• Power and lighting circuits
• Power outlets and light switches

This comprehensive assessment helps ensure the property's electrical systems remain safe, functional, and compliant with current legislative requirements.

This is a common occurrence, so there's no need to worry. If any repairs or rectification works are required, our team will provide a detailed quotation and will not proceed with any chargeable works without your prior approval. The quotation will be supplied alongside the compliance report and invoice.

In situations where an issue is deemed urgent or poses an immediate safety risk, we will contact the Property Manager or Rental Provider directly to discuss the available options and determine the most appropriate course of action as quickly as possible.

If you click on this link https://www.sassau.com.au/contact and fill out the quick webform, one of our friendly team members will be in touch and go through the next steps. Alternatively, you can email us at info@sassau.com.au and include your address and managing agent, or you can call us directly through phone at 03 9013 8377. Once received, we will make contact with the agent to obtain the Renters details to finalise the set up in our system.

If your property is self-managed, we only require the address and Renters details to finalise the set up.

We don't believe in locking our clients into contracts. If you ever decide to discontinue our services for a particular property, simply send us an email and we'll take care of the rest. No lock-in periods, no cancellation fees, and no complicated process.